Store Policy
Customer Care
We value every customer and are committed to providing attentive, reliable, and friendly service. Your satisfaction is at the heart of everything we do. Whether you have questions about our products, your order, shipping, or care instructions, we are always here to assist you.
As a brand dedicated to Yixing teaware, we understand that choosing handmade pieces requires trust. That’s why we aim to provide clear product descriptions, accurate photos, and transparent policies to help you shop with confidence.
If you need assistance, please feel free to contact us through:
• Email: [1198687811@qq.com]
• Contact form on our website
• Social media direct messages
We aim to respond to all inquiries within 24–48 business hours.
Your feedback is always welcome. It helps us improve our products and services, and we truly appreciate your support.
Thank you for being part of our journey
Privacy & Safety
Your privacy and security are extremely important to us. We are committed to protecting your personal information and ensuring a safe shopping experience on our website.
Information We Collect
When you place an order or contact us, we may collect the following information:
• Your name
• Shipping and billing address
• Email address
• Phone number
• Payment details (processed securely through third-party providers)
We only collect information that is necessary to process your order and provide customer support.
How We Use Your Information
Your information is used to:
• Process and fulfill your orders
• Provide shipping updates and order confirmations
• Respond to your inquiries
• Improve our website and customer experience
We do not sell, rent, or trade your personal information to third parties.
Payment Security
All payments are processed through secure third-party payment providers. We do not store your full credit card information on our servers. Payment verification and encryption are handled by trusted banking and payment systems to ensure your financial data is protected.
Data Protection
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Communication After Purchase
After completing a purchase, we may contact you to:
• Confirm your order
• Provide shipping and tracking details
• Respond to service-related questions
We will not send promotional emails unless you have chosen to subscribe.
Your Trust Matters
We are committed to transparency and protecting your privacy. If you have any questions regarding your personal data, please contact us at:
Email: 1198687811@qq.com
Your continued trust means everything to us, and we strive to provide a safe and secure shopping environment at all times
Wholesale Inquiries
We welcome wholesale partnerships and are excited to collaborate with retailers who share our appreciation for quality Yixing teaware.
If you are a boutique, tea shop, lifestyle store, or online retailer interested in carrying our products, we would love to hear from you. Our handmade pieces are crafted with care and designed to bring authenticity and artistry to tea lovers around the world.
Why Partner With Us?
• Carefully selected and handcrafted Yixing teaware
• Consistent product quality and detailed craftsmanship
• Secure packaging for international shipping
• Reliable communication and support
We are committed to building long-term, mutually beneficial relationships with our wholesale partners.
Wholesale Information
To apply for a wholesale account, please contact us with the following details:
• Business name
• Website or social media links
• Store location (online or physical store)
• Estimated order quantity
• Any specific products of interest
Minimum order quantities and wholesale pricing details will be provided upon review of your inquiry.
Let’s Grow Together
We believe in growing together with our partners. If you are passionate about sharing fine teaware with your customers, we would be delighted to explore a collaboration.
Please contact us at:
Email: [your email address]
We look forward to working with you
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments